Frequently asked questions

wapp.shop works with both WhatsApp and WhatsApp Business, but we recommend WhatsApp Business for features like a business profile, quick replies and labels.

No. Your store opens in any browser. Customers choose their products and the order is sent through their own WhatsApp.

Never. You pay a fixed monthly subscription and keep 100% of your sales.

Yes. There are no contracts. Cancel from your dashboard whenever you want, and your store stays active until the end of the month you already paid for.

Most businesses are live in about 5 minutes. Sign up, add your WhatsApp number and a few products, and share your link. You can keep adding products whenever you want.

No. Everything is done from a simple dashboard. Your store is automatically designed to look great on phones and computers.

Yes. You pick your own wapp.shop/yourstore address in your store settings, as long as nobody else is using it.

Yes. Choose your currency in the store settings and all prices and totals are shown in it.

When a customer checks out, WhatsApp opens on their phone with a pre-filled message listing the items, totals and their details. They send it to your number and you continue the conversation as usual.

You agree on payment with your customer in the WhatsApp chat, using whatever methods you accept, like cash, bank transfer, payment links or cards. wapp.shop doesn't process your customers' payments.

Yes. Add shipping methods in your store settings, like home delivery or pickup, each with its own cost. You can also set a minimum order amount.

No. Payments go directly between you and your customer. wapp.shop never takes a cut of your sales.

Yes. Your account is protected with encrypted connections and hashed passwords, and we never sell your data or your customers' data. Read our privacy policy for details.

Yes. Contact us and we'll delete your account, store and products.

wapp.shop is made by the team behind w.app.