Privacy policy

This policy explains what information wapp.shop ("we", "us") collects, how we use it and the choices you have. It applies to our website, dashboard and the stores Merchants create with us.

1. Information we collect

Account information. When you sign up we collect your name, email address and password. Passwords are stored as one-way hashes, never in plain text.

Store content. The details you add to your store, such as your store name, WhatsApp number, logo, products, prices and images.

Billing information. Subscriptions are processed by Stripe. Card details go directly to Stripe and are never stored on our servers. We keep your subscription status and billing history.

Technical information. Like most websites, our servers record IP addresses, browser type, pages visited and timestamps. We also log failed login attempts to protect accounts from password-guessing attacks.

Orders. When a customer sends an order, we save the items, totals and the details the store asks for at checkout (such as name, phone or address) so the Merchant can see it in their dashboard. The order message itself is sent from the customer's WhatsApp directly to the Merchant. We don't receive or read WhatsApp messages.

2. How we use information

• To provide, maintain and improve the Service and publish your store.
• To keep accounts secure and prevent fraud and abuse.
• To send you important messages about your account, billing or changes to the Service.
• To answer your questions when you contact us.
• To comply with legal obligations.

We don't sell your personal information, and we don't use your store's customer data for advertising.

3. Cookies

We use an essential cookie to keep you logged in to your dashboard and a preference cookie to remember the language you choose. Stores keep each customer's cart in their own browser. We don't use advertising cookies.

4. Sharing

We share information only with service providers that help us run the Service, such as hosting, content delivery (Cloudflare), email delivery and payment processing (Stripe), and only as needed for them to do so. We may also disclose information if required by law or to protect the rights and safety of our users and the Service.

Your store's public content (name, products, prices, images and WhatsApp number) is visible to anyone who visits your store link.

5. Data retention

We keep your account and store information while your account is active. When you delete your account, we delete your store, products and images within 30 days, except where we must keep certain records for legal or accounting reasons.

6. Security

We protect your information with encrypted connections (HTTPS), hashed passwords, access controls and login rate limiting. No system is perfectly secure, but we work hard to keep your data safe.

7. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information, or to object to certain processing. You can update most details in your dashboard, or contact us to exercise any of these rights.

8. Children

The Service is not intended for anyone under 18, and we don't knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. If we make significant changes, we'll let you know by email or in the dashboard before they take effect.

10. Contact

Questions about your privacy? Email us at [email protected] or visit our contact page.